Returns & Exchanges

 

Lepagón will exchange or refund items that has been shipped back within 15 days from reception. All items must be returned unused and in perfect conditions, including full packaging.

Our fabrication process is artisanal and hand made and it takes us a long time made each good, that is why We do not exchange or refund money of any item made to order, please read carefully every description of the item you like, and if you have any doubt please email us to info@lepagon.com

Exchanges are based on stock availability, and sales items are final sales (it is not posible exchange or return).

Customers are responsible for exchange or return shipping charges.

We will refund the full value of the goods within 30 days of receiving the items at our storehouse, and using the same method as the original payment. Please note that Lepagón will no refund international duties and taxes.

Customers must send an email to info@lepagon.com together with the reason of the exchange or refund before sending back the item and tracking number once shipped.

We are not responsible for damage or loss with occurs after the goods have been handed to the postal or courier service. In case you receive damaged goods let us know immediately. Please retain all relevant documentation so that we can make an insurance claim. If the package you receive is battered and you can not open it around the delivery person, please note the fact and make sure that you sign for it as “Damage package – goods not yet inspected”.